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Onboarding Specialist | Php 40000 | Virtua Solutions Outsourcing
Onboarding Specialist
About the Role
Are you organized, detail-oriented, and passionate about delivering great customer experiences? Join our Finance and Operations team as a Customer Onboarding Specialist! In this role, you’ll play a key part in welcoming new customers, managing important documentation, and ensuring a smooth start to their journey with us.
What You’ll Do
- Ensure sales orders have the correct purchase orders (POs) and follow up with customers as needed.
- Carefully review incoming customer documentation to confirm all requirements are met for invoicing.
- Manage and maintain customer and vendor portals by uploading documents and handling new submissions.
- Initiate contact with new customers, guide them through the setup process, and deliver a welcoming experience.
- Send onboarding emails with key setup instructions, payment processing steps, and contact information.
- Follow up on multi-year renewal POs and address any missing or incomplete documentation.
- Work closely with Sales, Customer Success, and Finance teams for a seamless handoff from sale to onboarding.
- Contribute to process improvement initiatives to enhance the onboarding experience.
Team Lead - Onboarding And Collection | Php 50,000 | Virtua Solutions Outsourcing
Team Lead – Onboarding and Collection Teams
Location: In-Office, BGC, Taguig City (Eastern Time)
Employment Type: Full-Time
About the Role
Are you an experienced leader with a passion for process improvement and customer success? We are looking for a Team Lead to oversee our Onboarding and Collection teams. In this role, you’ll ensure top-notch performance, guide your team through challenges, and drive continuous improvement in our onboarding and collection processes. You’ll collaborate closely with Sales, Customer Success, and Finance teams to deliver a seamless experience for our customers.
What You’ll Do
- Ensure performance KPIs are met for both onboarding and collection teams.
- Lead meetings with Sales, Customer Success, and Finance to ensure smooth handoffs from sales to onboarding.
- Train and mentor new team members, providing support and troubleshooting as needed.
- Serve as a go-to resource for onboarding peers, ensuring consistent execution of processes.
- Lead and document process improvement initiatives to boost accuracy, speed, and scalability.
- Prioritize and manage team workloads, maintaining effective resource planning.
- Act as a liaison between the local team and global finance teams.
Sales Operations Supervisor | Php 70,000 | Virtua Solutions Outsourcing
Sales Operations Supervisor / Coach
Location: In-Office, BGC, Taguig City (Eastern Time)
Employment Type: Full-Time
About the Role
Are you ready to lead by example while keeping your hands in the action? We’re looking for a Sales Operations Supervisor / Coach to manage your own sales ops workload and guide a small team of Sales Operations Admins. You’ll spend most of your time reviewing and approving Salesforce (SFDC) quotes and bookings, while also coaching your team, resolving escalations, and driving process improvements. This is a great opportunity for someone who enjoys both individual contribution and team leadership in a fast-paced, structured environment.
What You’ll Do
- Review, validate, and approve SFDC quotes and bookings to ensure accuracy and compliance with company policies.
- Mentor, train, and support a team of Sales Ops Admins to strengthen their SFDC skills and process knowledge.
- Monitor team performance, track key metrics, and report on operational efficiencies to leadership.
- Ensure the team follows structured workflows and maintains high data integrity standards.
- Act as the first point of escalation for quote or booking discrepancies, working with sales, finance, and leadership to resolve issues quickly.
- Collaborate with leadership to identify bottlenecks and help implement process enhancements for better accuracy, efficiency, and scalability.
Sales Operation Admin | Php 50,000 | Virtua Solutions Outsourcing
Sales Operations Admin
Location: In-Office, BGC, Taguig City (Eastern Time)
Employment Type: Full-Time
About the Role
Are you detail-focused and organized? We’re looking for a Sales Operations Admin to join our team in BGC, Taguig City. In this role, you’ll help keep our sales process running smoothly by reviewing and approving Salesforce (SFDC) quotes, processing bookings, and handling key administrative tasks. You’ll work in a fast-paced, high-volume environment and collaborate with global teams to ensure continuous sales operations support.
What You’ll Do
- Review, validate, and approve SFDC quotes and bookings to ensure accuracy and compliance with company policies.
- Perform precise data entry and update records to maintain clean and reliable sales data.
- Verify contract terms, pricing, and approval workflows to ensure accurate order processing.
- Work closely with sales teams to resolve any discrepancies in quotes, bookings, or customer information.
- Maintain detailed documentation and reports in SFDC to support audits and process improvements.
- Help identify and suggest ways to improve sales operations processes for better efficiency and accuracy.
Customer Support Representative | PHP 40,000.00 | Virtua Solutions Outsourcing
Customer Support Representative
Location: Work from Home
Employment Type: Full-Time
About the Role
Are you passionate about technology and helping customers succeed? Join our team as a Technical Support Agent / Customer Support Representative for Talon.One’s innovative SaaS platform. If you have experience or knowledge in programming, coding, or development, this is your chance to apply your skills in a customer-facing role—solving real-world technical challenges and making a direct impact.
You’ll be the go-to expert for our customers, troubleshooting software issues, and working closely with engineering and product teams. This is a great opportunity to grow your technical and communication skills in a dynamic, remote environment—with a team that values learning, collaboration, and customer success.
What You’ll Do
- Respond to customer inquiries and technical issues via email, chat, and phone, ensuring prompt and effective solutions.
- Troubleshoot and diagnose software problems, using product knowledge, internal tools, and debugging techniques.
- Collaborate with engineering and product teams to escalate and resolve complex technical issues.
- Document customer interactions and technical solutions in a clear, organized manner.
- Identify trends in customer issues and provide feedback to help improve product performance and user experience.
- Contribute to our support documentation, knowledge base articles, and FAQs.
- Stay updated on new features and platform enhancements to better assist customers.
Content Marketing Specialist | PHP 35,000.00 | Virtua Solutions Outsourcing
Content Marketing Specialist
Location: Work from Home
Employment Type: Full-Time
About the Role
We are seeking a skilled and dynamic Content Marketing Specialist to join our dynamic Marketing Team at Virtua. You will be responsible for ideation, creation, and revision of content pieces, development and ownership of content strategy, optimization of content, and website copywriting. You will work closely with the marketing team to develop engaging and effective content to be distributed through the website, paid ads, etc.
What You’ll Do
Content Development
- Write engaging, SEO-optimised blog articles, case studies, and thought leadership pieces.
- Research and create lead magnets such as eBooks, guides, and whitepapers to support lead generation campaigns.
Content Optimisation
- Review, update, and improve our existing library of 300+ articles to enhance performance, accuracy, and relevance.
- Optimise content for search rankings, readability, and conversion.
Website Copywriting
- Write and rewrite website content to ensure clear messaging, strong positioning, and improved user experience.
Content Strategy & Execution
- Take ownership of the content marketing calendar and align it with overall marketing and business goals.
- Collaborate with the marketing team to ensure content supports campaigns and sales initiatives.
- Monitor, analyse, and report on content performance to continuously improve strategy.
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Data Analyst | Php 40,000 | Virtua Solutions Outsourcing
Data Analyst (Data De-Duplication)
Location: In-Office, BGC, Taguig City (North America Shift Preferred)
Employment Type: Contract (2 Months, Potential for Extension)
About the Role
Are you detail-oriented and passionate about data accuracy? Join us as a Data Analyst focused on data de-duplication within Salesforce. In this role, you’ll play a key part in cleaning up and maintaining high-quality data that drives smart business decisions.
What You’ll Do
- Review and analyze Salesforce account records to spot duplicates and inconsistencies
- Compare key fields like names, addresses, and industries to identify the most accurate records
- Use RingLead or similar tools to merge and de-duplicate data following clear, structured workflows
- Document your work carefully and flag any unclear or complex cases for further review
- Collaborate with internal teams to ensure data integrity across the board
Customer Service Coordinator | PHP 250.00 per hour | Virtua Solutions Outsourcing
Customer Service Coordinator
Location: In-Office, BGC, Taguig City (Eastern Time)
Employment Type: Full-Time
About the Role
Are you a proactive communicator who thrives on helping others and keeping things organized? Join our team as a Part-Time Customer Service Coordinator, working from the comfort of your own home. You'll be the vital link between our customers and field representatives, managing communications and scheduling with flexibility and purpose.
What You’ll Do
- Respond promptly and professionally to customer inquiries via phone, email, and text through our CRM system.
- Schedule customer appointments for field representatives using CRM and mapping tools.
- Communicate effectively with customers across multiple channels, ensuring they are directed to the right department.
- Process orders, forms, applications, and requests accurately and efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM.
- Coordinate and communicate with colleagues and field representatives regarding appointment updates, rescheduling, or cancellations.
- Provide feedback to improve the customer service process and enhance customer satisfaction.
- Ensure every customer interaction reflects professionalism and commitment to excellent service.
Schedule:
- Saturday: 9:00 AM – 5:00 PM EST
- Sunday: 12:00 PM – 5:00 PM EST
- Weekdays (Monday to Friday): 5:00 PM – 8:00 PM EST